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Using Email
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If you don't know a term we are using please take a look at our 'What is...?' page.

Configuring your email client
Use "" as the incoming (pop3) and outgoing (smtp) server in your local email client, such as Outlook Express

Configuring Outlook Express
Enter Tools/Accounts, inside the "Internet Accounts Windows" click Add -> Mail. Fill in your name, click on the next-button and on "I already have an e-mail address that I wouldd like to use" and enter your email address. Click on Next and on "Email Servers Name" fill in the server information. Incoming mail server is a POP3 server named On outgoing mail (SMTP): Then fill in your mailbox username in the account name field, and the password below. Click Finish.

Username/password errors
The main cause for this is trying to access the e-mail account with the wrong user / password. If this is not your primary e-mail account remember to apply your domain name prefix. For example if your accounts is you might have a log in name of "homewebmaster" for a account. If your domain is you might have a log in of "freewebmaster" as your log in to the account

Problems fetching emails with your mail client?
If you have a new account with us please keep in mind that it takes one to three days until changes to domain names/name servers take effect.
If it seems that you cannot use a pop3 account to retrieve messages for any reason, the quickest way to solve this for yourself is to delete and recreate the account with your /controlpanel. The changes you make to your email items with your Control panel are done in real time.

You can't send emails?
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "" as an outgoing mailserver unless you successfully log in via one of your pop3 accounts at "' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first.
In addition to this some Internet Service Providers have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers

Default address/Catchall
The "default address" is the root catch-all mailbox. It receives messages heading to all addresses which are not setup as a pop account within your domain. The login for your default address is the same as the main FTP login for your account.

Forgotten the password of a POP3 account?
If you have forgotten the login of one of your pop3 accounts, simply head over to the "pop account" menu within your Control panel to find out exactly what the logins are.

Mailing lists
The mailing list feature is very simple, please keep that in mind. If you require a more powerful listserv program, you should probably look elsewhere. We cannot utilize a robust listserv on our webhosting machines without causing the server's overall performance to suffer

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